HAWAII EMERGENCY PHYSICIANS ASSOCIATED – BACKGROUND AND EXPERIENCE
In 1971, three physicians founded Hawaii Emergency Physicians Associated (HEPA). Their aim was to improve the quality of emergency medical care in the State of Hawaii. Though HEPA’s original founders have since retired, the group continues to thrive and evolve.
HEPA physicians founded, and became officers of, the Hawaii Chapter of the American College of Emergency Physicians (ACEP). Our doctors continue to lead active roles in Hawaii’s Emergency Medical Services, several state legislative committees, and the Hawaii Medical Association. The group’s stable presence and leadership has positioned HEPA as the preeminent emergency physician group in Hawaii. We live in, and understand, Hawaii’s culture and community. Seven HEPA physicians have served as Chief of Staff at client hospitals over the past three decades. HEPA is also active on the State of Hawaii Trauma committee with three current committee members.
Today’s HEPA is an independent, democratic and physician-owned group consisting of 55+ board-certified physicians and 28 owners. HEPA is now the oldest and largest ED physician group in Hawaii.
COMMITMENT TO EXCELLENCE
HEPA leadership is provided by Dr. Craig Thomas, Dr. Richard Bruno and Dr. Jerry Gray. This exceptional leadership team has demonstrated how to provide the highest quality of patient care and manage their team of physicians to deliver customer service at the same exceptional level.
>>>MEET OUR TEAM
With a firm commitment to excellent patient care, HEPA conducts a freestanding emergency physician Patient Satisfaction Program that tracks and reports patient satisfaction performance for each provider. In order to obtain statistically significant samples, a minimum of 20 surveys will be completed for every full-time provider, each month. HEPA reports aggregate patient satisfaction scores and trends during regular monthly meetings with the Hospital. This Program is validated against Press-Ganey, Picker and Jackson Survey methodologies. Groups using this program experience an average patient satisfaction score increase of (20) percentage points after the first year in use.
Via a the web-based Practitioner Dashboard, HEPA continuously provides all constituent satisfaction survey results and concerns to t he individual emergency physician. Individual performance metrics to be displayed can be selected from an extensive data repository and then made available to the provider in one secure location for their review. Monitored metrics can include measurements such as patient and RVUs per hour, length of stay, readmission rate, chart review scores, patient satisfaction scores, and patient complaint information.
HEPA contracts its professional billing through a third-party professional EM billing service who processes millions of claims annually ensuring adoption of the latest coding and billing developments. The professional billing service has a robust internal Compliance Program and conducts periodic outside audits of the EM group’s billing and coding performance. HEPA staffs a local billing office on Oahu to assist our patients, hospitals and physicians. Our friendly and knowledgeable representatives understand Hawaii’s needs and work as a team with the billing company to provide quality services to our customers. This hybrid approach provides accurate, professional coding and efficient billing, while maintaining the personal touch with local representatives focused on assisting patients.