commitment to patient care
The following are some helpful patient resources. If you don’t find what you need, please call us at 808-261-3326 opt 1 or toll free 800-272-5204 opt 1. Office Hours are Monday through Friday 8:00 am to 4:00 pm.
commitment to patient care
The following are some helpful patient resources. If you don’t find what you need, please call us at 808-261-3326 opt 1 or toll free 800-272-5204 opt 1. Office Hours are Monday through Friday 8:00 am to 4:00 pm.
ABOUT YOUR BILL
This bill is for services rendered by the emergency or hospitalist physician. If you receive an additional bill from the Hospital, it will be for the use of the Hospital’s supplies, equipment and technical personnel and will not include the Physician’s fee.
ABOUT YOUR BILL
This bill is for services rendered by the emergency or hospitalist physician. If you receive an additional bill from the Hospital, it will be for the use of the Hospital’s supplies, equipment and technical personnel and will not include the Physician’s fee.
FREQUENTLY ASKED QUESTIONS
For answers to your specific billing questions,
please contact our Business Office at 808-261-3326 opt 1.
Please contact our office 808-261-3326 opt 1, mail/email a copy of the front and back of your insurance card or use the contact form below to provide us with:
▪ Insurance carrier
▪ ID#/Case#/Claim#
▪ and the insurance’s claims mailing/post address (we do not email claims).
We do not have your official medical records in our office. Please contact the hospital’s medical records department where you were treated for your complete medical records.
We accept online payments using the epay.pdc4u website located on your bill. You may also pay your bill over the phone by calling 808-261-3326 opt 1, or mail in the bottom portion of your bill with payment to: HEPA, PO Box 1266, Kailua, HI 96734.
Please call 808-261-3326 opt 1 to speak with our customer service representatives or mail your inquiry to HEPA, PO Box 1266, Kailua, HI 96734.
FREQUENTLY ASKED QUESTIONS
For answers to your specific billing questions,
please contact our Business Office at 808-261-3326 opt 1.
Please contact our office 808-261-3326 opt 1, mail/email a copy of the front and back of your insurance card or use the contact form below to provide us with:
▪ Insurance carrier
▪ ID#/Case#/Claim#
▪ and the insurance’s claims mailing/post address (we do not email claims).
We do not have your official medical records in our office. Please contact the hospital’s medical records department where you were treated for your complete medical records.
We accept online payments using the PDCflow website located on your bill. You may also pay your bill over the phone by calling 808-261-3326 opt 1, or mail in the bottom portion of your bill with payment to: HEPA, PO Box 1266, Kailua, HI 96734.
Please ensure the last two digits correspond to the hospital site you visited.
- 10 – Adventist Health Castle
- 11 – Hilo Medical Center
- 12 – Queen’s North Hawaii Community Hospital
- 13 – Wahiawa General Hospital
- 14 – Hale Ho’ola Hamakua
- 15 – Kahuku Medical Center
- 16 – Kaua’i Veterans Memorial Hospital
- 17 – Samuel Mahelona Memorial Hospital
- 18 – MidPacific Hospitalist @ Queen’s North Hawaii Community Hospital
- 19 – Moloka’i General Hospital
- 20 – MidPacific Hospitalist @ Wahiawa General Hospital
- 21 – Ka’u Hospital
- 22 – Kona Community Hospital
- 23 – Kohala Hospital
Please call 808-261-3326 opt 1 to speak with our customer service representatives or mail your inquiry to HEPA, PO Box 1266, Kailua, HI 96734.
HAVE QUESTIONS?
If you are a patient and have a question, fill out the form on the right or call us at 808-261-3326 opt 1.
Patient Form
Patient Form
HAVE QUESTIONS?
If you are a patient and have a question, fill out the form on the right or call us at 808-261-3326 opt 1.