Patients

patients Resources

If you don’t find what you need, please call us for billing questions at 808-261-3326 opt 1 or toll free 800-272-5204 opt 1. Office Hours are Monday through Friday 8:00 am to 4:00 pm.

FAqs

How do I pay my bill?

We accept online payments through www.doctorpayments.com payment information located on your bill. You may also pay your bill over the phone by calling 808-261-3326 opt 1, or mail in the bottom portion of your bill with payment to: HEPA, PO Box 1266, Kailua, HI 96734.
Do you offer payment arrangements?
How can I review my laboratory and radiology results or get my medical records?
Can I speak with my ER doctor or provider after my visit?

The ER provider who cared for you is not available for additional questions after the conclusion of your visit. In most cases, however, patients receive verbal and written discharge instructions which may answer your questions. Consider contacting your primary care provider or assigned specialist. If you believe you are experiencing an emergency medical event, please seek help in the emergency department.
Why do I receive separate bills from the hospital and physician?

HEPA physicians are not employed by the hospital; therefore, you will receive a separate bill.

For example: If you came in to the emergency room and had an x-ray and lab tests, you may receive a bill from the hospital for the use of the facility and technology, a bill from the emergency physician for professional services, a bill from the radiologist for interpreting any x-rays, and a bill from the pathologist for analyzing any specimens taken.
Is there support available to help me better understand my billing statement?
Why did I receive two ER bills for the same day?

Thank you for choosing Hawaii Emergency Physicians Associated

Pay your Physician ER Bill

Submit Your Insurance

Submit your insurance information by completing the form below or by contacting our office at 808-261-3326 opt 1.

Patients

patients Resources

FAqs

Thank you for choosing Hawaii Emergency Physicians Associated

Pay your Physician ER Bill

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Island of Hawaii (Big Island)

Submit Your Insurance